Rivalba, Italy
Via Roncola, 34
N/A
+390110708300
It is our great pleasure to write here and praise the fantastic service of Relocat, in particular Stefano who guided the process from start to finish (and beyond, as he caringly followed through after our babies' arrival in Australia and even 10 days later after their quarantine had finished and we had picked them up - that is "after-sales-service" at it's best). We had to get our 2 13yo Maltese twins back to Australia during incredibly trying times with Melbourne airport basically closed to most international flights which had us very concerned but Stefano was steadfast right through assuring us not to worry, all would be fine...and it was, everything ran like clockwork. His knowledge of the process, which is very intricate and specific particularly with the over beaurocratic Australian system, was exceptional and his communication, which can be a problem with most companies, was 10 out of 10. Getting ourselves back to Australia was a complicated and almost impossible situation itself but adding in our 2 babies to get back at the same time was looking unfeasible until I contacted Stefano. He allayed our fears with the pups and timed our departures to perfection. Stefano is one of the most professional and caring people I have ever had the fortune of dealing with and we cannot recommend him highly enough to anyone who has pets to move. You can save a lot of time, concern and money by not bothering with anyone else in Italy, just contact him. Thank you yet again Stefano, we toast you every night sitting back on the boat with our babies and a vino!
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ReloCat were brilliant! Covid and Brexit stopped us from collecting our new puppy from Italy. We asked ReloCat to step in and despite the challenges of travel during a pandemic and new post-Brexit import red tape, ReloCat made a 16 hour road journey to Kent seem easy. Our Lagotto puppy arrived a day early and in perfect shape. Thank you ReloCat.
The amazing staff of ReloCat arranged the pick up of our two cats, Merlino & White Socks, at Malpensa airport in Milan and brought them home (Padua). The service was nothing short than excellent, the communication always fast, clear, and prompt. I absolutely recommend ReloCat for their professionalism, kindness, and reliability. I couldn't have asked for anything better for our two babies, after a long flight from China! Thank you, guys! :)
Amazing service and support. We received help, clear instructions and support in transporting and custom clearing our dogs, since day one. They were professional, competent and reassuring all along. Once in Italy, they even went above and beyond by providing assistance to us as well as to another person whose dog had been misplaced by the airline. Kudos to the Relocat team. We could not be happier of having chosen them!
Un servizio impeccabile. Serietà, professionalità e umanità. Professionali nella documentazione, eccellenti nella gestione dei cuccioli e comprensivi nei riguardi dei padroni.
Abbiamo usato il servizio di Relocat per mandare nostro cane in Australia a fino Gennaio. Con un viaggio enorme con tantissimi restrizioni di seguire Relocat sono stati veramente bravi... sempre professionale e disponibili per ogni piccola domanda... la gabbia costruito da loro era cosi ben fatta abbiamo trasformato con solo 40 euro in una cuccia nuovo per la casa giu! Stefano ci ha seguito benissimo con tutto la pratica e grazie a Relocat non abbiamo avuto nessun problema con il viaggio & dogano in AUS. Grazie di nuovo con tanto cuore per tutto! Michelle & luca
Abbiamo affidato il nostro Pet alla ReloCat per un viaggio impegnativo da Roma a Canberra. Siamo stati seguiti con grande attenzione e professionalità, il nostro cane è arrivato a destinazione senza alcun problema; era vivace e felice di rivederci! Sicuramente consiglio ReloCat per i viaggi dei vostri amici:)
Muy bien mi perrita llego de su viaje Roma a Santiago de Chile en buenas condiciones gracias
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