Latina, Italy
Via Piave, 75/75A
N/A
+39 773486457
Unfortunately I had to put one star, but if I could, I would not put any. I have been ripped off and still fighting with the claim department to have my money back. Booked a car online, showed up on the day and the woman behind the counter, who call herself the manager, just didn't give me the car, proposing of drafting a new contract (still have to pay for my online booking) that was far more expensive. She claimed that I should have come to the office within an hour from my booking time, whereas on the terms and condition is says that the client has to show up in the day. Also I had phoned her several times the day before to ask question and to confirm that my booking was received and confirmed the time I was going to arrive. A part fot the query itself, the woman at the counter should not be allowed to work with the public as her lack of empathy and people skills are appalling. To avoid, there are many other car rental companies in Latina.
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