Santa Margherita Ligure, Italy
Via Pagana, 2
N/A
+39 185286134
Unfortunately I was charged for a no show booking despite having showed up at the hotel as I wasn't made aware that 2 rooms were booked. I received no email confirmation for the second booking. The way the hotel dealt with this situation was really appalling. There was little compassion. I was laughed at, accused of lying, and the manager didn't want to speak to me. He only left a note. One concierge told me he didn't want to see me and the other said told me it was too bad I missed him at 6am. The response to 'we won't be recommending your hotel to friends' was 'we don't mind we already have enough guests, we don't need your friends.' This was their closing statement. For what was clearly a mistake the hotel still charged me 450 euros extra for 4 nights on top of the other room already booked. The only pleasant part of the stay were the breakfast waiters who were lovely and the pool area. The rooms are fine. The lobby is dated. The concierge ruined the whole experience for me. ***Dear readers, I hope the response from the hotel below reflects the attitude of the hotel I have been trying to convey in my review. If I really knew I booked 2 rooms I would have cancelled. Why would I leave 1 room un-cancelled only to be charged? Clearly it was a mistake and its a shame they are accusing me of lying. The only 'aggression' displayed was raised voices at the end of the trip as a result of how they dealt with the situation and for implying that I was lying. I hope my email below to friends clearly demonstrates my lack of intention to have 2 rooms booked.
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Perfect hotel and a very cool bar. I loved the breakfast in the courtyard. Very well done!
Rip-off merchants! Took money from us for a booking that we never made. Nice waiters at breakfast but disgusting management and ‘customer services’ staff. Avoid like the plague!
Beautiful hotel in Santa Margherita, lovely garden and a private beach and pool near the hotel and garden...extremely good breakfast they can do anything for you...service is absolutely wonderful they are so helpful and professional..
My wife and I stayed here and had a terrific time. The staff was amazing and helpful! Our room had great views. We definitely will be coming back!
Great hotel in a handy location. Very old world which I found charming. Fantastic breakfast, only lost a star due to our room location which was by a road so a tad noisy. Otherwise highly recommended.
Quaint but service is terrible. Front desk staff lovely, inside restaurant staff and service are horrible (repeat: horrible). Pool /beach/outside restaurant staff are great. Clearly there are tensions between different departments within the hotel which impact patrons. Completely inflexible service e.g cannot warm up baby food for me. Cannot get milk for young children outside of strict restaurant hours. If you need flexibility if you have small kids, this is not the place for you. If you're a low maintenance guest with only adults with limited needs, you'll enjoy this. My advice? Go out and eat and be prepared to be self-sufficient. Location is the best part of this place.
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