Milano, Italy
Via Fernanda Wittgens, 3
N/A
Charged us double the posted rate to change our tickets. Offered no possibility to change or refund children's tickets. We sent an inquiry via the website challenging the billing (because they have no people you can reach by telephone or through chat). They promised us an answer within 28 days. 28 days have passed, and still no response. Stole our money online!
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How can you not know how many passengers are on board? 2h sitting on the plane (—\u003e 2h delay) because of that. Meanwhile, the crew starts solving the issue by sitting down, chilling and eating nuts. But: of course not even water for the passengers. Sometimes cheap at first sight becomes expensive in other ways in the long run. Never again!
Worst company ever! Starting with check-in and finishing with Stuff! Always delaying flights and at the end i needed to pay for my backpack another 50 pounds!!! That backpack didnt even cost me that much in shop and i needed to pay 50 pounds that they let me in ! Stuff was rude and unprofesional, if you have quistions they dont know answers and how they talk to you is terrible!! i had feeling that i helping them and not other way around!!! One star is even too much!
Easyjet is probably the worst customer-focused airline in Europe (apart from Ryan Air). They should delete the word \easy\ from their name, because as soon as there is a problem on a flight, nothing is easy anymore! By standard, delays, cancellations or other problems are attributed to the weather or other circumstances beyond Easyjet's control. I can only hope that one day Easyjet will run out of passengers. I will never fly with Easyjet again. On 2 out of 3 flights with Easyjet the flights were cancelled. That speaks for itself! In addition, it seems to belong to the standard of Easyjet that not even on German domestic flights at check in German-speaking personnel is available. For young people or business travellers it might be okay to be served only in English even if that is not the national language, but what does the 60plus generation in such a case? I wish this airline many lossy years and all the bad luck in the world except harm to people. Unfortunately, there will be to many people who cannot afford to do travel without Easyjet to make my wish come true.
Not bad, I was a-little worried about them but they turned out to be pretty good.
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