Salerno, Italy
Via Clemente Mauro, 20
N/A
+390895647102
They gave away our car. Automatic transmissions are hard to come by in Italy. We showed up 45 minutes late and they had already given our automatic car away. I realized we should have updated our reservation when we had bus delays, so asked Budget about their policy for late arrivals. They said they can give the car away if they need it for another reservation that was booked 2 days ago. So they were oversold either way and did not attempt to remedy the situation by sending another car from a nearby location. When we were told about the car being missing, they asked that we come back in 1 hour when they re-opened in the afternoon and they might have a solution. When we came back, they said it would be another 2 hours to have a car driven down (it was only a 1 hour drive), and it would be a smaller class (smart car) than what we reserved. We had to scramble to find another company nearby that had an automatic available. That is an unacceptable policy in my opinion and a poor attempt at resolution.
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I saw a man get charged 1000 euros for returning a car with a slight bumper scuff. I think ripping off tourists at rental car desks is a point of national pride for these folks.
Antiono from Avis was very unhelpful
Il sig. Giovanni è stato molto gentile e disponibile. Puntualità apprezzata
Ottima esperienza per un noleggio di due giorni. Precisi e affidabili.
Ragazzi disponibili, efficienti e gentili. Tutto perfetto. Consigliatissimi!
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Rente sin problemas
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