Roma, Italy
Via Francesco Aurelio di Bella
N/A
+18665518267
Hired a car in Italy based on an online quote, upon picking up the vehicle we see advised that the contract owner was not valid even though a different driver was specifically stated in the reservation. A new contract was initiated with additional insurance that we did not want or require. We had to pay over 150euro more that initially planned. Additionally, the car was returned with the same amount of gas in the tank, attendants did not check the car when the vehicle was returned, 1 day later and an email invoice was sent charging us more of fuel and 50euro in charges. We would strongly recommend going with another company. Goldcar/Rhodium/Ace would not be our car rental option for our next trip.
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If I could give a zero star, I would give a zero star. These scam artists tell you that if you do not have an international driver's license, it's mandatory that you need to take the 'Super Relax' coverage for ridiculous amount of money, or else, they do not let you leave with a car. They had originally said I can make a deposit of 1000 euro instead but because I did not have an international driver's license, that wasn't even an option. They repeated over and over that 'Super Relax' coverage was mandatory for driver's without the international license. What a bunch of crooks and scam artists! DO NOT RENT FROM THIS COMPANY!!!
Poor customer experience. Arrived from Canada without an international driver's license (aren't they from the 90's?!) and was told we couldn't take a car without it...however if we took the 160 'Super Relax' up-sell cover, we could...If you go to Hertz, Budget or Avis, this won't happen. We had booked through Expedia and apparently they were meant to advise on int'l DL but we weren't notified of this expressly. The front desk assistant with the beard and tattoos very unpleasant and responsible for us having to take 'super relax' cover. They need staff with smiles and a customer oriented attitude.
Idiots
If you are not in the EU, you will be required to get an international drivers license or pay a lot of extra insurance. This is a scam. Avoid this place. The main rentak agencies do not require this.
Deli
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